Privacy Policy — SwiftLoot

🔐 Privacy Policy

At SwiftLoot.com, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, store, protect, and manage your information when you access our website or use any of our services related to Robux purchasing via Gamepass.

By using SwiftLoot, you consent to the practices described below. Please read this policy carefully to understand how we treat your personal data.

1. Information We Collect

We collect only the information necessary to process your orders, improve user experience, ensure platform security, and provide support. This may include:

1.1 User-Provided Information

• Roblox Username – Required to fulfill Robux purchases.
• Gamepass ID or Link – Needed to locate and buy your Gamepass.
• Email Address – When you contact support or submit an order inquiry.
• Payment Confirmation Details – Transaction reference numbers, screenshots, or amounts for verifying payment.
• Discord Username – Collected when opening a support ticket via our Discord server.

1.2 Automatically Collected Information

We may automatically gather technical and usage data to help us maintain and secure our service:

• IP address and general location (city/country)
• Device type and operating system
• Browser type and version
• Date and time of access
• Pages visited and duration

This data is aggregated and anonymized for security monitoring and analytics.

We do not collect or store Roblox passwords, credit card numbers, or sensitive government IDs.

2. How We Use Your Information

Your information is used for the following purposes:

• 🔄 Order Fulfillment – To identify your Roblox account and Gamepass, and to deliver Robux as per your order.
• 💳 Payment Verification – To confirm your payment was sent correctly and match it with your order.
• 💬 Customer Support – To respond to support inquiries via Discord.
• 🛡️ Fraud Prevention & Safety – To detect suspicious behavior, block spam or abuse, and protect both users and our platform.
• 📊 Analytics & Improvements – To monitor site performance, improve features, and ensure smooth user experience.

We will never use your data for targeted advertising or unrelated marketing purposes.

3. How We Store and Protect Your Data

We take your data privacy seriously. Your information is:

• Stored securely in protected systems with limited access.
• Only accessible to trusted administrators involved in order processing or support.
• Regularly reviewed and deleted when no longer necessary (e.g., after order completion).
• Never stored in public spreadsheets or unprotected platforms.

While no system is immune to breaches, we take reasonable technical and administrative measures to safeguard your information.

Examples of protections include:

• Secure email and ticketing systems
• Discord ticket privacy and logging policies
• Use of HTTPS and SSL encryption for our website

4. Use of Cookies and Tracking Tools

To enhance your browsing experience and improve site functionality, we may use:

• Cookies – Small data files stored on your browser to help us remember your preferences.
• Analytics tools (like Google Analytics) – To understand website traffic and usage patterns.
• Session storage – To keep track of forms or orders while navigating the site.

You may choose to disable cookies through your browser settings. However, this may affect the functionality of certain parts of the website.

5. Sharing and Disclosure

We will never sell, rent, or trade your personal data to third parties for marketing.

We only share your information in the following cases:

• With trusted payment processors (e.g., GCash, Coins.ph) for payment verification.
• With Roblox Corporation, indirectly, when purchasing your Gamepass.
• When legally required, such as by law enforcement or government order.
• To protect our rights, users, or platform from harm, fraud, or abuse.

6. Children's Privacy

SwiftLoot does not knowingly collect personal information from users under the age of 13. We follow the Roblox platform guidelines and encourage parents or guardians to supervise children's online purchases.

If we discover we have unknowingly collected information from a minor under 13, we will delete it immediately and take appropriate action.

7. Retention of Data

We retain user and order data only as long as needed to fulfill services or support. After completion of your transaction:

• Order details may be archived temporarily for verification purposes.
• Discord conversations may be logged for quality assurance.
• Non-essential information (e.g., screenshots, usernames) is regularly purged from our systems.

You may request deletion of your data at any time by contacting us.

8. Your Rights

As a user, you have the right to:

• ✅ Request access to your personal data
• 📝 Ask us to correct or update inaccurate data
• ❌ Request deletion of your data (right to be forgotten)
• 📦 Request a copy of your stored information
• 🚫 Withdraw your consent at any time

To exercise any of these rights, please open a support ticket on our official Discord server.

9. Third-Party Services

We use trusted third-party services for:

• Payment processing (e.g., GCash, Maya, Coins.ph)
• Customer communication (Discord)
• Analytics (Google Analytics)

These third parties may collect limited data to perform their functions, subject to their own privacy policies. We only work with reputable services that prioritize user privacy.

10. International Access

While SwiftLoot is primarily focused on users in the Philippines, visitors from outside the country may access our website. In doing so, you acknowledge that your data may be processed and stored in accordance with Philippine data protection laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, business practices, or platform improvements. Updates will be posted here with a clear notice on our site when significant changes occur.

Continued use of our service after such updates means you accept the revised policy.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your data:

• 🎟️ Open a support ticket on our official Discord server

Our support team is available 24/7 to assist you.